Refund policy

RETURN AND REFUND POLICY

Returns and exchanges
We do not accept change-of-mind returns or exchanges. If your item arrives damaged, defective, or incorrect, please contact us so we can help. This policy does not limit rights you may have under applicable consumer law.

Minor cosmetic variations
Squishies may have minor cosmetic variations, such as small differences in coloring, paint placement, or mold seams. These variations alone are not considered damage or defects when they are consistent with the product description and do not affect the item’s intended use.

This does not exclude significant damage, defects affecting use or safety, or items that materially differ from their description. 

Damaged, defective, or incorrect items
Please inspect your order upon arrival and contact hello@thesquishykitchen.com as soon as you discover a problem. Include your order number, a description of the issue, and clear photos or video if possible. Please retain the item and packaging while we review your request.

After reviewing the issue, we will arrange an appropriate resolution, such as a replacement or refund. If a return is needed for a confirmed damaged, defective, or incorrect item, we will provide return instructions and cover the return shipping cost. Please contact us before mailing anything back.

Refunds
Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund. If more than 15 business days have passed since approval, please contact us.

Questions
Contact hello@thesquishykitchen.com with any questions about your order or this policy.